Customer Support Executive

Kuala Lumpur

Support Sales and Repair Activities to meet and exceed customer expectations

The position

Skyways Technics’ activities regard the trading of aircraft spare parts and the repair of structural aircraft components, with a focus on ATR aircraft.  We are looking for a trustworthy and goal-oriented professional, to take charge of our Customer Support function in Asia, out of our facility in Subang, Malaysia.

The role will report directly to the Commercial Director, Asia Pacific.

Position Overview:

  1. Spares Trading activities :
  • Respond to customer queries in a timely manner
  • Process orders in collaboration with sales managers
  • Liaise on incoming and out-going units in coordination with our logistics and planning teams, as well as freight forwarders
  • Follow-up with customers on exchange orders and the receipt of core units
  • Invoice customers
  • Weekly updates of our stock levels in various marketplaces
  • Weekly reports of sales invoiced to Skyways Technics management
  • Workshops activities :
  • Communicate with customers regarding ongoing repair activities throughout the repair process from unit receipt to delivery and final invoicing
  • Link communications between customers, sales managers, and workshops
  • Liaise with Technical Services regarding updates and guidance to be communicated to customers

Your background

You have a minimum of 1-year of proven work experience in a customer support role focused on the commercial aviation industry in a Part-145 organization.

Additionally, we are looking for someone with the following skills:

  • A positive problem-solving attitude
  • Excellent communication in English
  • Flexible and responsive
  • Analytical with attention to detail and performance
  • Strong in organization and prioritization
  • Strong Excel and IT systems skills

Application

If you wish to apply for this position or require further information, please apply by sending your resume and application to

rel@skywaystechnics.com or lyt@skywaystechnics.com

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